Shipping Policy
- All stock is located at and shipped from Sydney, Australia.
- It is the customer's responsibility to ensure the delivery location is safe and secure. If not, it is recommended to leave a note a checkout asking for a signature on delivery or other details that may help Australia Post safely and securely deliver your parcel.
- We aim to dispatch orders within 1-3 business days of receiving confirmation of our customer’s orders and will notify our customers of any delays on our end.
- You will receive a confirmation email and a tracking reference number where possible so you can follow your parcel’s journey.
- If a parcel cannot be delivered due to the customer's error, external factors, or is not collected within the collection timeframe and therefore returned to the sender (RTS). To The Special One (TTSO) will contact the customer with options for re-shipment.
Shipping Cost and Options
| Shipping Cost and Options |
NSW, ACT and VIC Metro |
QLD and SA Major Regional Areas |
WA, TAS, NT and Rural |
New Zealand (International) |
| Order < $99 | $10 | $15 | $15 | *✔️ |
| Order > $99 | Free | Free | $15 | *✔️ |
| Standard | ✔️ | ✔️ | ✔️ | *✔️ |
| *Express | *✔️ | *✔️ | *✔️ | ❌ |
*Price will be determined by total weight of order.
- Weight measurements of the products are determined either by physical weight OR cubic weight whichever is greater.
- The shipping fee is calculated through our automated system and will account for wrapping and product safety precautions.
Please note: Due to the bulky nature of some items, an additional shipping fee may be charged. This incurred fee will be clearly stated in the product description and will appear on your receipt and checkout page as "shipping" cost.
Delivery Times
| Delivery Method |
NSW, ACT and VIC Metro |
QLD and SA Major Regional Areas |
WA, TAS, NT and Rural |
New Zealand (International) |
| *Internal Delivery | *✔️ | ❌ | ❌ | ❌ |
| Standard | 3 - 5 business days | 4 - 7 business days | 5 - 10 business days | 6 - 27 business days |
| Express | 1 - 3 business days | 2 - 4 business days | 3 - 5 business days | ❌ |
*Internal delivery
- Some orders within Sydney, and Melbourne CBD may be eligible for delivery via our internal delivery system.
- Eligibility of orders will solely be decided by TTSO.
- Internal Delivery is generally same or next day delivery.
- Internal deliveries will be marked as "TTSODriver-(Driver Initials) ETA (date and time)"
Express shipping
- Most orders within Australia may be eligible for Express Shipping.
- Prices and eligibility will be determined by; shipping location and weight measurement of the entire order.
- Parcel's ETA is within the stated time frame after courier pickup.
- Arrival time is subject to external factors such as, external delays, stock availability and other factors out of TTSO’s control.
Delayed delivery or missing items
- If your parcel has been delayed past the expected delivery date or;
- an item is missing from your parcel and is clearly displayed on your receipt.
- Please contact us at customerservice@TTSO.com.au or call us on 0416 574 831.
- Please note: TTSO will try our best to help you and recover products or send replacements, however, please allow time for us and our shipping partners to investigate, as these issues are mostly external and out of our control.
NOTE: Our shipping partners are currently facing unprecedented delays to all international destinations.
Disclaimer: TTSO will not take responsibility for any damages or stolen goods after the order has been delivered in good condition and sufficient packaging. However, TTSO will take the initiative to help our customers investigate further with our shipping partners to ensure the safest method of delivery of our products.
TTSO reserves the right of final decision in case of any disputes.
Updated as of: 30th of September, 2:10pm AEST (Sydney Time) 2024